Actuator error or no return pulse message.

Here are some things to check: (note: Please read all four parts before checking anything)

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Common Issues:

If the actuator numbers are not moving, it could be that the receiver is not sending a pulse to the dish or the sensor on the dish mover is bad. Check your wires on the back of the receiver and also at the actuator.
Reprogram the receiver, this sometimes helps.
If the dish has not been used for awhile, the actuator might be frozen. Take off the motor cover and see if the magnet wheel is cracked or broken.
If your receiver has an actuator circuit breaker, check to see if it has been tripped.
Test the arm using a 12 volt battery or battery charger. Hooking it directly to the motor wires, see if it moves the arm. If it doesn't move, the actuator motor is bad. If it does move, the problem could be the receiver.
To test the receiver, use a voltmeter to check if the receiver is sending out 24 to 36 VDC when you try to move the actuator. The most common cause is a sensor that has gone bad.

If you need more information or have a specific technical support inquiry just e-mail us at inquiry@dishsupplies.com

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